Start here! Most important actions first
Cyber threats are complicated.
Finding help shouldn't be.
A completely anonymous, zero-log triage assistant designed to help Kiwis navigate digital scams, extortion, identity theft, or online harm, safely and calmly.
Whatever happened... you're not alone in this.
This tool is completely anonymous. Nothing you enter is recorded or sent anywhere. Take your time. Breathe! There's no rush.
๐ฌ Text Netsafe
Text "Netsafe" to 4282
๐ Free Counselling
Call or text 1737
โ ๏ธ If you're concerned about the immediate safety of you or someone else, call 111. โ ๏ธ
Quick check! Does any of this sound familiar?
Tick anything that feels close. This just helps us point you in the right direction. You can be more specific on the next screen.
๐ฐ Something to do with money
Someone asked for money, a payment went wrong, or you got scammed buying something.
๐ Something to do with my accounts or devices
A suspicious link, a password issue, or someone got into your phone or computer.
๐จ Someone is threatening me or sharing private things
Threats, blackmail, private photos, or someone trying to control or scare you.
๐ถ This involves a child or teenager
A young person is being contacted, pressured, or targeted online.
๐ง Something just feels off... but I'm not sure what
Strange account activity, a weird feeling, or you just want to check things over.
What's been happening to you?
Pick as many as apply! It's completely fine to choose more than one.
Money Scams & Lost Money
Problems involving money, payments, banking, or online sellers.
- Someone asked for money, crypto, or gift cards
- You paid for something online and got nothing
- Bank details or invoices suddenly changed
- Money went missing or transfers look wrong
Passwords, Accounts & Suspicious Links
Problems involving logins, passwords, strange links, or account access.
- You clicked a suspicious text or email link
- You shared a password or security code
- You lost access to an account
- Someone asked to control your device remotely
Threats, Blackmail & Private Information
Someone is threatening, pressuring, or exposing private information.
- Someone is threatening to leak photos or messages
- You are being pressured or blackmailed online
- Your address or private details were shared
- Someone is trying to scare or control you
Fake AI Images, Voices & Impersonation
Fake content or accounts pretending to be someone else.
- A call or message sounded real but felt wrong
- Someone made a fake AI image or voice recording
- A fake account is pretending to be you
- Someone is spreading edited or fake content
Bullying, Harassment & Reputation Harm
Ongoing online abuse, bullying, or attacks on your reputation.
- Repeated abusive messages or comments
- Fake rumours or public humiliation online
- People targeting you across social media
- Fake accounts harming your reputation
Child & Teen Online Safety
Concerns involving a child or teenager online.
- An adult is contacting a child inappropriately
- Someone asked a child for private photos
- A child is being pressured, threatened, or groomed
- Something online feels unsafe for a young person
Phone Number & Identity Problems
Problems involving your phone number, identity, or verification codes.
- Your phone number suddenly stopped working
- Verification texts are not arriving
- Someone may be using your identity
- Accounts are linked to a number you no longer control
Not Sure What's Happening
Something feels unusual or worrying, but you're not sure what fits.
- Strange account activity or messages
- Something online feels suspicious or confusing
- You clicked something and now feel worried
- You're unsure what happened but want to check things safely
Before we continue... Remember! You're not alone in this.
Whatever has happened, there are people trained specifically to help with exactly this kind of situation. You can reach out at any point. Even right now if you need to.
๐ฌ Text Netsafe
Text "Netsafe" to 4282
๐ Free Counselling
Call or text 1737
โ ๏ธ If you're concerned about the immediate safety of you or someone else, call 111. โ ๏ธ
๐ Just to understand better...
Pattern Recognised
๐จ Support is available right now
This kind of situation can feel overwhelming. Please know that trained people are ready to help. No judgment & completely confidential.
๐ฌ Text Netsafe
Text Netsafe to 4282
๐ Netsafe Helpline
0508 638 723
๐ Free Counselling! Any Time
Call or text for trained counsellors, completely free.
โ ๏ธ If anyone is in immediate danger, call 111 now.
๐ก What we noticed
๐ค Something to keep in mind
โ A note for you
โ We've mapped your situation
Based on your answers, here's what we found. Your personalised action steps are waiting below. Take things one step at a time. You don't have to do everything at once.
Why am I seeing these actions?
๐จ Free support lines, available now
๐ฌ Text Netsafe
Text Netsafe to 4282
๐ Netsafe Helpline
0508 638 723
๐ Free Counselling
Call or text anytime for trained counsellors at no cost.
๐จ Emergency Action Steps
Select all scenarios that apply to you. You can choose multiple. Tick off each action as you complete it.
๐ฐ Money & Scams
๐ Accounts & Devices
๐จ Threats, Blackmail & AI Abuse
๐ฃ๏ธ Harassment & Child Safety
๐ฑ Phone & Identity
๐ง Not Sure
๐ Free Support Lines. Available Right Now
24/7๐จ Immediate Danger
Call 111
For physical threats or crimes happening right now.
๐ฌ Netsafe
Text "Netsafe" to 4282
Or call 0508 638 723 for online harm support.
๐ 1737 Counselling
Call or text 1737
Free, confidential, trained counsellors. Any time!
๐ถ Youthline
Call 0800 376 633
Or free text 234 for support for young people.
โค๏ธ Lifeline
Call 0800 543 354
Crisis support and de-escalation, any time.
๐ Suicide Crisis Line
Call 0508 828 865
Available 7am to midnight daily.